Travellers vote Emirates as airline with Best Overall Passenger Experience
Emirates was also recognised for its on board product offering and airport services, being awarded: Best In-Flight Entertainment User Interface, Best In-Flight Connectivity and Communications, Best Cabin Ambience, Best Food and Beverage and Best Ground Experience.
Adel Al Redha, Emirates’ Executive Vice President and Chief Operations Officer, said: “The customer is at the heart of everything we do. In the air and on the ground, at the frontline and behind the scenes, our dedicated staff work hard every day to deliver an exceptional travel experience. To be recognised by passengers is the best kind of recognition and we will strive to keep raising the bar. Emirates continually invests in delivering products based on the latest available technology and innovative cabin furniture as well as enhancing the services and product offering of our ground facilities. This is thanks to the unlimited support we receive from HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive of Emirates Airline & Group, and Sir Tim Clark, President of the airline.”
Emirates operates the world’s largest fleets of the iconic A380 and popular Boeing 777s. These advanced and modern jets are efficient to operate, and enable Emirates to install the latest onboard features such as: mobile phone services and free Wi-Fi for travellers to stay connected on the go, live TV including the latest sports tournaments, and an unmatched breadth of entertainment content via its ice inflight entertainment system.
Emirates’ trademark service is delivered by its team of international cabin crew who come from over 130 countries and speak over 60 languages; its dining experience features great food inspired by the regions and countries it serves and a superb wine offering that includes some of the most exclusive vintages.
On the ground, the airline has invested in its own global network of 38 Emirates Lounges, and chauffeur drive services, offering frequent flyers and premium customers a seamless Emirates experience.
The Passenger Choice Awards, created by the Airline Passenger Experience Association (APEX), invites air travellers from around the world to rate their recent in-flight experiences. Passengers from over 200 countries voted for their favourite airlines in this year’s awards and voting took place over a two-month period from May to June.
It was a week of celebrations as Emirates also clinched a special anniversary award at the inaugural Aviation Achievement Awards held in conjunction with the 2nd Gulf Aviation Networking Event 2015 in Dubai. The award recognised Emirates’ 30 years of excellence.
Full list of awards from the 2015 APEX Passenger Choice Awards:
Best Overall Passenger Experience
Best in Region: Middle East
Best Food & Beverage
Best IFE User Interface category
Best Inflight Connectivity & Communications
Best Cabin Ambience
Best Ground Experience