On October 14, 2016 Total Nigeria Plc was recognized by the Nigerian Customer Service Awards as the Best Customer Service Company in the Nigerian Oil & Gas sector for the third time in a row. The company had previously won this award in year 2014 and 2015.
Selection for this award is based on stringent parameters that involve two stages. For the first stage, opinion polls are derived from a large sample size that includes all 6 geo-political zones and 36 states in Nigeria. While for the second stage, short-listed companies are visited by mystery shoppers who pay particular attention to ambience, availability of various payment methods and efficient rendering of services at their outlets.